Next Level Industries, LLC d/b/a 1 Source Medical DME (“we,” “us,” “our”) operates this website and provides the services described below. This Privacy Policy applies to Next Level Industries, LLC d/b/a 1 Source Medical DME (“we,” “us,” “our”).

Introduction

This Privacy Policy explains how Next Level Industries, LLC d/b/a 1 Source Medical DME, collects, uses, and protects personal information when you interact with our website or services.

Information We Collect

Information you provide: Name, phone number, email, shipping/service address, and any information submitted through forms or inquiries.

Information that may be collected automatically: Device/browser details, pages viewed, timestamps, and similar technical data.

Cookies and similar technologies support functionality, analytics, and security.

How We Use Information

• To respond to your questions and requests

• To provide educational resources and navigation support

• To improve our website and services

• To comply with legal and regulatory obligations

We use personal information to respond to inquiries, send updates, improve our site, provide education to people who have requested more information (opt‑out available), maintain security, and comply with legal obligations.

How We Share Information

We do not sell your personal information. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

Data Retention

Information is retained only as long as necessary for Services, legal obligations, and business records.

Minors

We do not knowingly collect information from individuals under 18.

Your Rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, opt‑out, or data portability. Opt-Out

State‑Specific Rights

Residents of CA, CO, CT, DE, FL, IN, IA, KY, MN, MT, NE, NH, NJ, OR, TN, TX, UT, and VA may have additional rights. We do not sell or share personal information under applicable state laws.

By using our website, you agree to:

• Use the site lawfully

• Not attempt unauthorized access

• Understand we do not guarantee clinical outcomes

• Respect our intellectual property

• Accept that we are not responsible for third‑party content

• Accept limitations of liability to the fullest extent permitted by law

• Indemnify us for misuse or violations

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

These Terms govern your use of the website operated by Next Level Industries, LLC d/b/a 1 Source Medical DME.

How do we protect health-related information? We treat any health-related information you share with us as confidential and handle it in line with applicable privacy and security requirements.

We may use your information to:

• Help you understand VA benefits and processes

• Coordinate communication with you and, when you authorize it, with other parties involved in your care or claims

• Maintain records needed to provide our services and comply with law

We do not access your official VA medical records or make changes to your VA file. If we ever need to share your information beyond what you expect, we will seek your permission or follow applicable law.

If you have questions about how we handle your information, contact us using the information in the Contact section.

We are required to maintain PHI privacy/security, provide this Notice, notify you of certain breaches, and follow this Notice.

Permitted Uses & Disclosures (No Authorization Required)

PHI may be used/disclosed for:

• Treatment: Providing DME, coordinating care, communicating with providers or VA clinicians

• Payment: Billing insurers, Medicare, Medicaid, or VA

• Healthcare Operations: Accreditation, audits, compliance reviews

• Public Health & Safety: Reporting as required

• Legal Requirements: Court orders, law enforcement

• Government Programs: Military or VA-related requirements

• Workers’ Compensation: As permitted by law

Uses Requiring Authorization

We obtain written authorization before using PHI for non‑permitted marketing, selling PHI, disclosing psychotherapy notes, or any non‑standard use. Authorization may be revoked at any time.

Your HIPAA Rights

You may request access, copies, corrections, restrictions, confidential communications, an accounting of disclosures, or a copy of this Notice.

Covered Entity: 1 Source Medical LLC d/b/a 1 Source Medical DME
Charlotte, NC 28210

We are not affiliated with the U.S. Department of Veterans Affairs (VA), the Department of Defense (DoD), or any other government agency.

We are an independent education and advocacy organization. Our role is to help Veterans and their families better understand VA processes, benefits, and options so they can seek the care and coverage they may be entitled to.

Our services are for educational and informational purposes only and do not replace:

• Professional medical advice, diagnosis, or treatment

• Legal advice or representation

• Decisions made by the VA or other government agencies

You should always consult your licensed healthcare providers and, when appropriate, qualified legal counsel regarding your specific situation.

Veteran, Medical & Non‑Affiliation Disclaimer

Veteran Non‑Affiliation

We support Veterans by providing educational content regarding the VA process to help eligible Veterans access DME and wellness technologies. We are not part of the VA, DoD, or any government agency.

Medical Disclaimer

All information on our website is educational only. It is not medical advice, diagnosis, or treatment. Always consult your licensed healthcare provider before beginning any therapy, device, or program.

Affiliate/Commission Disclosure

We may receive commissions when users purchase equipment through partner links. This does not influence our recommendations or mission.

Next Level Industries, LLC
d/b/a 1 Source Medical DME

Charlotte, NC 28210

Contact Form

If you have questions about our services, privacy practices, or these terms, contact us using the information above.

By using this website, you agree to:

• Use the site and information lawfully and respectfully

• Not attempt to gain unauthorized access to our systems or data

• Understand that information provided is general and may not apply to every individual case

• Accept that we do not guarantee specific VA decisions, benefit outcomes, or timelines

• Accept that we are not responsible for third‑party websites or resources we may reference or link to

To the fullest extent permitted by law, our liability for your use of this site and our educational services is limited. If you do not agree with these terms, you should not use this website.

By providing your phone number on this website or in our forms, you agree that:

• We may send you SMS/text messages related to:

  • VA education and navigation support

  • Appointment or call reminders

  • Follow‑up on your questions or requests

• Message and data rates may apply, depending on your carrier and plan

• You can opt out at any time by replying STOP to any message we send

We do not sell your phone number or use it for unrelated marketing.

If you have questions about our messaging practices, contact us using the information in the Contact section. By submitting your phone number on this website or through any of our forms, you consent to receive SMS/text messages from 1 Source Medical DME. Message and data rates may apply. Reply STOP to unsubscribe.

We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.